First and foremost we are passionate about holiday homes and to provide the best service passion is key.
We embrace new technology and travel trends so that we can provide independent agencies and holiday home owners with the most dynamic and fresh approach to guest information, making the experience for owners, property managers and guests the best possible.
VIP Guest is a service like no other, helping independent owners meet the modern traveller's expectations which is essential in creating a successful holiday home. Over ten years experience combined with embracing the latest travel trends, we are in an enviable position where we know the market from the roots up ensuring we deliver with a fresh and dynamic approach, a personal service like no other.
We have done it all, from marketing (yes including those huge brochures which started their life in June and delivered in September!), appraising properties and helping owners lift their property from ordinary to extraordinary, efficiently managing complaints, obtaining accreditation with Visit England, ensuring your property complies with regulations and is safe as well as welcoming. The service we provide compliments that provided by local independently owned and run agencies who want to add that extra level of added value service for their owners.
Properties receive their own guest information guide, a link in the booking confirmation takes each guest to their guide about your property and the local area, its digital, its on their phone and contains everything from where to find the key safe to how to switch on the underfloor heating, never again will your guests be presented with a tatty coffee stained folder, out of date info or be scrabbling around for the directions on an email sent months ago.